Doug Walther, Executive Director
Doug started his career in 1986 as the Director of Finance for Logan Square East, a CCRC in Philadelphia. He served as ED for communities in CT and MD. Doug returned home to Philadelphia to serve 8 years as ED for Paul’s Run and Vice President of Liberty Lutheran Services. His career then led him to 11 years of providing management contracting and consulting services to distressed communities throughout PA and MD. Doug started as our Executive Director in 2012. He is truly excited about the true sense of community at The Heritage and the future growth of the campus.
Ali Schratt, Sales & Marketing Director
Ali Schratt, Director of Sales and Marketing at The Heritage of Green Hills since February 2023, combines artistic sensibilities with a strong sales background. After studying fine art in Philadelphia, she ventured into fashion for eight years before establishing and operating a marketing firm for 18 years. In 2021, she found her calling in senior living sales and marketing. Her role prioritizes exceptional hospitality, extraordinary care, and top-notch customer service. Now, in Reading, Ali eagerly shares The Heritage’s vibrant lifestyle and Well by Design program with the community.
Kim Musko, Residency Counselor
Kimberly Musko has been the Independent Living Residency Counselor for The Heritage of Green Hills since 2018. She assists with developing new prospects, residents, and public relations and marketing initiatives for the senior living community. She also engages in promoting The Heritage Resident Benefit Fund initiatives. Kim received a master’s degree in health administration from St. Joseph’s University, Philadelphia, and a bachelor’s degree in health administration from Penn State University, University Park.
Michele Butch, Personal Care Director
Michele started with the Heritage of Green Hills in January 2023 as the Director of Personal Care. She has been working in senior services for nine years. Her passion for providing seniors with exceptional care started when she served as the Assistant Director of the Business Office for Phoebe Ministries. That experience led her to explore the operations side of senior services as an administrator for personal care. She is a graduate of DeSales University and a Personal Care Home Administrator. Michele loves the Heritage community because of the fun, engaged residents that call it home. Michele enjoys spending time with her husband and three children, but you can also find her spending time in nature, hiking, bird/animal watching, gardening, and trying new recipes.
Erin Snyder, Wellness Director
Erin Snyder, Director of Wellness at The Heritage of Green Hills Care Center since 2023, brings over two decades of nursing experience focused on senior care. A Berks County native and graduate of Governor Mifflin High School and Reading Area Community College, she’s devoted her career to connecting with and providing exceptional care to seniors. With 12 years as a Memory Support Nursing Supervisor, Erin’s passion lies in serving those with dementia. Beyond her work, she’s a proud mother of three, caregiver to three cats and two dogs, and enjoys reading, music (especially the Beatles), outdoor activities, and travel. Erin is thrilled to be part of the Heritage family.
Cheryl Anderson, Well By Design Director
Cheryl, Well by Design Director at The Heritage of Green Hills since 2008, champions whole-person wellness. She promotes self-direction, personal coaching, and strength-building for body, mind, and spirit. Cheryl’s journey spans an accounting office, her own aquatic fitness business, and 15 years directing programs at the Jewish Community Center in Reading. Her passion lies in sunny destinations and poolside reading. Yet, her top priority is her family, particularly her two children. Cheryl’s impact is unmistakable, as she founded the Well by Design Program, focusing on eight dimensions of wellness to enrich residents’ lives.
Kristine Rymer, Resident Services Director
Kristine, Director of Residential Health Services at The Heritage since March 2010, boasts over two decades in senior living, driven by a passion for exceptional customer care. She oversees a wide array of resident services, including the front desk, housekeeping, salon and spa, and the pivotal Heritage home health department, Well Designed Home Care, a program she’s championed since 2011. Her dedication to helping residents live independently is truly self-fulfilling. Kristine’s previous roles included Community Manager at various senior living communities for builders like Mignatti and Toll Brothers. Kristine has a Bachelor of Arts Degree and achieved a dual major in English and Communications at Western Maryland College (now called McDaniel College). Kristine loves her family, hiking and walking, as well as her happy place – the Jersey Shore.
Dan Hildebrandt, Food & Beverage Director
Dan Hildebrandt is the Director of Food and Beverage at The Heritage of Green Hills, overseeing culinary operations for both Independent Living and the Care Center. With 30 years of experience in senior living, his passion lies in serving seniors. His previous roles include working at Living Branches Communities in Lansdale, Landis Homes in Lititz, and most recently as the GM for Food and Nutrition at Holy Redeemer Health System’s Lafayette campus in Philadelphia. Dan is also a United States Air Force veteran, having served during Desert Shield and Desert Storm. Beyond his professional commitments, he enjoys traveling, exploring new places, and kayaking. He resides in the Pottstown area with his wife, Maja.
John DeFusco, Plant Operations Director
Throughout a career spanning more than 25 years, John has dedicated himself to the Senior Living industry, specializing in Plant Operations and Environmental Services within skilled nursing and assisted living communities. At The Heritage, his paramount duty revolves around ensuring the safety and well-being of the Residents, staff, and visitors. He assumes leadership of the Maintenance, Transportation, Security, and Landscaping divisions on the campus and maintains a forward-looking perspective by overseeing the expansion of services on-site. During his leisure hours, John finds delight in crafting wine and savoring moments at the Delaware Beaches.
Debbie Shanta, Human Resources Director
Debbie joined the Heritage family in November 2018, and brings an impressive 40+ years of Human Resources expertise, exclusively within the healthcare sector. Debbie’s educational background includes East Stroudsburg University, with cherished memories of her Norristown upbringing. Family is her greatest inspiration, and she’s the proud mother of four, alongside her beloved 7-year-old Bichon, Snowball. Beyond her professional pursuits, Debbie passionately supports Philadelphia sports, enjoys cooking, relishes beach outings, and has recently embraced the challenge of New York Times Crossword Puzzles. Because HR is a service-oriented department, Debbie is guided by a simple philosophy: treat employees as cherished family, and they, in turn, will extend the same care to residents.