Ensures every interaction with residents, visitors, staff or guests is an exceptional one that meets or exceeds their expectations. Ensures guests are comfortable per the Heritage of Green Hills script and have received menus, water, and bread (if applicable). Takes and delivers beverage orders quickly and accurately. Takes food order, presents to kitchen staff and delivers meal to residents and guests in a proper and timely manner in accordance with The Heritage of Green Hills policies. Ensures guest and resident satisfaction by clearing dishes between courses, maintaining water, and checking on the guest’s liking of the entree. Assists in bussing and resetting tables in a timely fashion. Completes all side work as assigned. Complies with all state and county health codes for food handling. Handles china, glassware and equipment safely to minimize breakage. Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment and the achievement of safe working practices. Maintains a positive and professional demeanor toward all residents, visitors, and co-workers. Encourages teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through action and dress. Performs all other duties as assigned.
Position Requirements: Less than a high school diploma or general education diploma (GED); Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understands requests; Ability to work in close cooperation with residents, guests, visitors, families, supervisor and peers. Requires courtesy, tact and graciousness; Organization and communication abilities and effective interpersonal skills.